Using the service responsibly
Effective November 5, 2026
This policy sets out what customers and their users may not do with Environmental Nexus. It forms part of our Terms of Service. It protects our customers, the people named in their projects, the public agencies whose data the service reads, and us.
1. Professional integrity
Do not use the service to:
- present a draft as a report that a licensed professional has reviewed, signed or sealed when that has not happened;
- apply a professional seal, signature or licence number that you are not authorized to use, or use another person’s signature image without their permission;
- represent mapped or modeled data as a field determination, or represent the output of the service as an agency decision, approval or permit;
- remove or hide the gaps, source citations or limitations the service shows, in order to mislead a client, agency or other reader.
2. Content
Do not upload, store or send content that:
- you do not have the right to use, or that infringes someone else’s intellectual property, privacy or other rights;
- is unlawful, fraudulent, defamatory, harassing, threatening or obscene;
- contains viruses or other harmful code;
- contains information the service does not need, such as government identification numbers, financial account numbers or health information.
3. Security and integrity of the service
Do not:
- try to access another organization’s data, or an account, system or network you are not authorized to use;
- probe, scan or test the security of the service without our written permission (see our Security page to report a vulnerability);
- interfere with or disrupt the service, or place an unreasonable load on it;
- work around sign-in, usage limits, plan limits or other controls;
- share accounts or sign-in details, or give access to anyone outside your organization other than contractors you invite for your projects.
4. Our materials
Do not:
- copy, frame, mirror, resell, sublicense or rent the service;
- reverse engineer it or try to obtain its source code, templates, wording libraries, research methods or underlying logic;
- scrape, crawl or extract content by automated means, or download in bulk beyond what your own projects need;
- use the service, its outputs or anything learned from it to build, train, benchmark or improve a competing product.
5. Public agency services
The service reads public data from agencies that offer it free for public use. Do not use the service to send automated or excessive requests to those agencies, to get around their own terms or limits, or to research sites for purposes unrelated to your projects.
6. Email and messages
When you send email or messages through the service, including from a connected Gmail or Outlook mailbox, do not:
- send unsolicited bulk or commercial email, or email that breaks anti-spam laws such as the CAN-SPAM Act;
- send misleading sender information or subject lines, or impersonate anyone;
- send messages that harass recipients or that they have asked not to receive.
7. Law and sanctions
Use the service only in compliance with applicable law, including privacy, professional licensing, export control and sanctions laws. Do not use or access it from a country or for a person subject to United States embargo or sanctions.
8. Enforcement
If we reasonably believe this policy has been broken, we may remove or disable the content concerned, limit or suspend access, or end the agreement, as our Terms of Service describe. Where we can, we will tell you first and give you a chance to fix the problem. We may report unlawful activity to the authorities.
9. Reporting
Report a breach of this policy to [email protected].